General
There is a $25.00 minimum order policy. All prices are quoted in U.S. dollars.
F.O.B. is Hellertown, Pa. Shipping and handling charges will be added to your
total invoice. Pricing and availability are subject to change without notice.
Wale Environmental has no liability in the case of orders arising from
typographical errors and reserves the right to cancel any orders. Every effort
has been made to ensure accuracy of information listed and Wale Environmental is
not responsible for any errors contained therein.
Delivery Information
Wale Environmental will normally ship most orders same day, when received by 2
PM EST. Please specify if you are in a rush or have any special shipping
requirements. We will notify you before shipping any small backordered items.
The customer can either add to the backorder, ship the small backorder or cancel
the order. There will be no small order charge or cancellation charge. The
customer is responsible for standard UPS shipping charges if you wish to proceed
with the order.
Shipping
Shipping charges are based on UPS published rates and are to be used only as an
estimate; total shipping charges may vary and may include additional UPS charges
as well as handling charges imposed by Wale Environmental. Larger shipments may
allow for consolidation which will reduce the shipping charges. Please indicate
in the comment field during the order process if you would like to be contacted
with the exact total prior to shipping.
Sales Tax Information
If required by law, Wale Environmental will add sales tax to the order to be
paid by the customer. Applicable sales tax will be charged on all orders to be
delivered in the state of Pennsylvania and New Jersey. If you are tax exempt,
send us your form for us to keep on file.
Payment Policy
Standard terms of payment are Visa, MasterCard, & American Express credit cards
as well as PayPal. There will be no surcharge for the use of credit cards and
your card will be billed only after the product has been shipped. Cashier’s
checks, money orders, company checks and personal checks are also acceptable as
means of payment. Contact our sales department for exact shipping charges for
your prepaid order. These could be sent along with a printout of your order to:
Attn: Orders Department
Wale Environmental Products
400 Front Street
Hellertown, Pa. 18055
For cashier’s check and money order payments, orders will be released
immediately on receipt of the payment document. For company and personal check
payments, orders will be shipped only after funds are released from your
financial institution. This could take up to 7 business days after our receipt
of your payment document. All checks returned unpaid will be subject to a $30.00
fee charged to you.
Net thirty days terms from the date of the invoice can be set up. We require
three trade references and one bank reference with account numbers, contact
names and fax numbers. Contact Wale Environmental if you wish to receive a
credit application. Any extension of credit allowed to the Buyer may be changed
or withdrawn at any time.
C.O.D.’s are acceptable with money order’s or cashier’s checks only. COD’s
returned to Wale Environmental because the customer was not home or did not have
the money, will be subject to a 15% restocking charge plus all shipping charges.
If the customer contacts us and wants the package reshipped, we will waive the
restocking charge, but the customer must pay for the extra shipping charge plus
the old shipping charge. Customer’s can call UPS to hold the package for up to
one week. After a second returned COD package the customer must either prepay or
use credit cards for future orders.
Damaged Shipments
Wale Environmental is not liable for damage or loss of merchandise after it
leaves our warehouse. If shipment shows evidence of damage, the package must be
opened before signing delivery receipt. If damage or loss is evident, it must be
noted on the carrier’s delivery sheet. Then file a claim immediately with the
carrier and notify us.
Returns and Replacement Policy
If defective or incorrect merchandise is received because of an error by Wale
Environmental, notify us within 3 days after receipt. Defective products can be
returned for replacement with the same product without restocking fee.
Replacement product will be shipped out on receipt of the returned product
without additional shipping charges. We will authorize the return, and pay
shipping charges both ways. All returns are required to be labeled with an RMA
(Return Merchandise Authorization) number, which has to be obtained from our
returns department prior to your returning the product. RMA numbers are valid
for ten days only. Each order being returned will need a unique RMA number.
Products sent back without valid RMA numbers will not be accepted.
Return of non-defective products will be subject to a 15% restocking fee.
Shipping charges are non-refundable. Where appropriate, credit will be given
within three weeks of return of the product.
Return of special order items (i.e. non-stock items), and used products will be
handled on a case by case basis. Dependant upon the policies with Wale's
vendors, cancellation and/or refund may not be possible and is not guaranteed.
International Orders
We accept all international orders. We prefer to ship via UPS, Federal Express
or Airborne Express, but can ship with any of your preferred carriers. All
custom, duties and taxes will be shipped collect and be paid by the Buyer.
Contact Wale Environmental for payment terms and exact shipping charges.
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